Terms & conditions

TERMS & CONDITIONS

Thank you for choosing to book with LD Stays. We are a registered Serviced Accommodation provider. These terms and conditions apply to all bookings.

Please ensure all guests and bookers read and understand them before arrival. If you have any questions, contact us before your stay – we're here to help.


1. BOOKING TERMS

Prices & Inclusions

  • All prices are in GBP including VAT
  • Your rate includes: utilities (gas, electricity), council tax, TV licence, Wi-Fi, linen, towels, and weekly housekeeping (for stays of 7+ nights)
  • Utilities are subject to fair usage. We reserve the right to charge for excessive electricity consumption

Booking Confirmation

  • Your booking is confirmed only when payment is received and we send your confirmation
  • We reserve the right to refuse any booking
  • Restrictions (minimum nights, age limits) apply to certain properties and will be communicated at booking

Guest Numbers

  • Only guests listed in your booking confirmation may stay at the property
  • Unauthorised additional guests will be charged £50 per person per night (including children)
  • If total guests exceed the property maximum, all guests will be immediately evicted without refund

Pre-Arrival Requirements

  • The main guest/booker must complete online check-in & security deposit, providing government-issued ID and valid credit card details
  • Access will not be granted until this is verified
  • Delays in providing this information will not result in refunds if your check-in date is affected

Our Rights

  • We may deduct charges from your credit card for damages, repairs, noise complaint callouts, or other fees outlined in these terms
  • We may correct errors in confirmations/invoices within 7 days of issue (or within 24 hours if your arrival is within 7 days of booking)
  • Please check your confirmation immediately and notify us of any errors


2. PAYMENT TERMS

Payment Schedule

  • Full payment for the first 28 days is due at booking by credit or debit card
  • Subsequent charges are due 14 days before arrival
  • We accept most credit cards except Diners

Payment Issues

  • If payment fails, your booking may be cancelled
  • Late payments incur interest at 4% above Bank of England base rate
  • Where payment terms are agreed (including third-party bookings), we may cancel with 24 hours notice for non-payment
  • For guests who have checked out, we charge 4% interest per day on overdue amounts

Security Deposit

  • A £300 security deposit is required and held until 3 days after departure
  • Deductions may be made for damages, cleaning, or policy breaches

Cancellation Rights

We may refuse key handover at our discretion with a full refund, but we are not responsible for replacement accommodation or associated costs


3. SECURITY & DAMAGE DEPOSIT

Deposit Amount

Minimum £300 per apartment (held throughout your stay, refunded minus deductions within 3 days of departure)

Your Responsibility

You must take reasonable care of the apartment, fixtures, fittings, and contents Keep the apartment in the same condition as when you arrived


Deposit Deductions

  • The deposit covers: Damage from negligence or vandalism
  • Extra cleaning costs if the apartment is left unacceptable
  • Excessive electricity usage
  • Smoking in the apartment
  • Disturbance to other residents
  • Unauthorised guests
  • Lost keys or parking permits
  • Compensation for apartment downtime during repairs

Reporting Damage

  • Review the apartment condition at check-in
  • Report pre-existing damage within 48 hours of arrival
  • After departure, if damage is found, we may charge your card
  • If you dispute responsibility, our staff's assessment is final


4. SPECIAL REQUIREMENTS

  • We will do our best to accommodate special requirements. Please notify us in writing at booking.
  • We cannot guarantee all requests will be met. Bookings cannot be conditional on specific requests being fulfilled.


5. PRICING

  • Rates are correct at publication but may change
  • Once confirmed, rates only change if you amend your booking or if currency fluctuations beyond our control occur


6. CHANGES YOU REQUEST

  • We're flexible and happy to make amendments (dates, length of stay) with sufficient notice and subject to availability.
  • All change requests must be in writing to us directly.
  • If you don't change through us, you remain liable for the full booking amount.


7. CHANGES WE MAKE

  • If we must cancel your booking, we'll attempt to find a suitable alternative at the same price.
  • If this isn't acceptable or possible, you'll receive a full refund as final settlement.
  • We are not liable for loss, damage, or additional expenses if bookings are cancelled or altered due to events beyond our control (war, terrorism, natural disasters, extreme weather, etc.).


8. EXTENSIONS

  • Contact us as early as possible to extend your stay.
  • Extensions are subject to availability and possible rate changes.
  • We may charge your original payment card or send an invoice for the extended period.


9. CANCELLATIONS

Early Departure

  • Early departure or reducing nights may be treated as cancellation with applicable charges
  • For mid-term stays, 28 days notice is required to leave early

Non-Arrival

  • Non-arrivals are treated as cancellations with no refund

Cancellation Policy

  • Full refund: cancellations up to 14 days before check-in
  • If booked less than 14 days before check-in: full refund if cancelled within 48 hours of booking AND at least 10 days before check-in
  • 50% refund: up to 7 days before check-in
  • No refund: less than 7 days before check-in

Important Notes

  • Additional transactions (upsells like early check-in, late checkout) are non-refundable
  • Bookings cannot be transferred to different dates


10. PERSONAL BELONGINGS & INSURANCE

Our Liability

  • We are not responsible for damage or loss of your personal belongings
  • We are not responsible for personal injury during your stay
  • We are not liable for circumstances beyond our control (mechanical breakdown, illness, utility failures)

Recommended Insurance

  • We strongly recommend travel and personal insurance, including contents cover for your belongings
  • Lock doors and windows when out; lock the door even when inside


11. OUR LIABILITY

Our Commitments

  • We use reasonable efforts to ensure proper arrangements and high standards
  • We are responsible for our organisational duties
  • When acting as agent for suppliers, we are not liable for their acts or omissions

Legal Limitations

  • Statutory warranties are excluded where legally permitted, but your consumer statutory rights are unaffected
  • We are not liable for: loss of profits, business, goodwill, savings, goods, contracts, data corruption, or indirect/consequential losses

Business Bookings

  • Businesses indemnify us against liabilities arising from breach of these terms
  • Our total liability for business bookings is limited to fees paid

General Liability Cap

Our liability (except for death/personal injury from negligence or fraud) is limited to the greater of: (i) £1,000 or (ii) your booking value


12. YOUR APARTMENT STATUS

Temporary Accommodation Only

  • Apartments are serviced accommodation for temporary or holiday use only
  • Not for use as your primary or additional residence
  • No tenancy or landlord-tenant relationship is created
  • You have no statutory security of tenure
  • Continued occupation after your booking ends will incur daily charges
  • This is an excluded agreement under the Protection from Eviction Act 1977

Occupancy Limits

  • Maximum guests determined by number of beds
  • Exceeding the maximum results in refused access or removal without refund (fire safety compliance)


13. WHAT WE PROVIDE

Apartment Features

  • Fully furnished apartment as specified (or similar standard and location)
  • Weekly cleaning and linen change
  • All utilities paid (subject to fair usage)
  • Weekly housekeeping is a light refresh (linen, towels, dusting, hoovering) – not deep cleaning

Design Changes

  • We continuously improve our apartments and may change furniture
  • Photographs may not reflect current furnishings

Utility Fair Usage

  • Gas and electricity covered subject to fair usage
  • Excessive usage costs may be passed to you


14. CHECK-IN & CHECK-OUT

Online Check-In

Secure online check-in collects government-issued ID and verifies your credit card

Standard Times

  • Check-in: from 3pm
  • Check-out: by 10am

Early Check-In / Late Check-Out

  • Available by request for an additional charge (subject to availability and our approval)
  • Early check-in: from 1pm
  • Late check-out: until 12pm


15. PROPERTY ACCESS

Key Collection

  • No meet and greet service provided
  • Key collection details sent close to arrival date and only once online check-in is completed
  • You'll receive a one-time code to collect keys from a local vendor within walking distance

Your Responsibility

Inform us of your expected arrival time so we can provide correct access information


16. DEPARTURE

Check-Out Process

  • Details confirmed in the Guidebook
  • Check-out time: 10am
  • Late check-out must be requested and approved (additional charge applies, subject to availability)

Key Return

  • Leave keys at the apartment by 10am (unless late check-out approved)
  • Lock the door and post keys through the letterbox as instructed
  • Failure to return full key set: £150 charge

Late Check-Out Enforcement

  • Key return time is recorded
  • Late departure without approval will result in the late check-out fee being deducted from your deposit

Apartment Condition

  • Leave the apartment in reasonable cleanliness and order
  • Extra cleaning charges apply if specialist cleaning is needed
  • Charges may include compensation for lost revenue plus cleaning/repair costs
  • May be deducted from deposit or invoiced separately


17. FACILITIES & SERVICES

17.1 CLEANING

Weekly Service

  • Your cleaning day will be advised on arrival
  • Includes: linen/towel change and light cleaning
  • Keep floors and surfaces clear for our team
  • We empty bins on service day

Your Responsibilities

  • Remove personal and food waste regularly
  • Waste only in provided bins
  • Keep apartment reasonably clean throughout your stay
  • Our team is not responsible for your personal mess or belongings
  • They may wash a few dishes at their discretion but are not obligated
  • Be respectful to housekeeping staff

Additional Cleaning Charges

  • Extra time needed due to apartment condition will incur charges at £18 per hour (minimum 2 hours)

17.2 ACCESS RIGHTS

  • Our representatives may access the property anytime for essential maintenance, repairs, inspections, or viewings.
  • We'll try to contact you first with minimum inconvenience, but reserve the right to access without notice if necessary (e.g., leak investigation).

17.3 SECURITY

Keys

  • One set of keys and fob provided; These are obtained from local vendor after completing check-in requirements
  • Second set of keys and fob available upon request; Obtained from given location within the apartment
  • Replacement charges apply for lost or forgotten keys
  • Lost/unreturned keys: £150 (we'll change locks)
  • Out-of-hours assistance (9pm-8am) for lost keys: £150 callout fee

Your Responsibility

  • Keep keys secure Keep property locked at all times
  • You're responsible for loss/damage if property isn't kept secure
  • Your belongings are not covered by our insurance

Security Camera

  • An indoor camera monitors the front entrance only for safety and compliance
  • This does not affect your privacy

17.4 SERVICE INTERRUPTIONS

  • We cannot guarantee uninterrupted services (electricity, water, broadband) or be held responsible for interruptions, including noise from repair works.
  • We'll endeavour to rectify issues at our apartments within a reasonable time and ensure suppliers address problems promptly.


17.5 MANAGEMENT SUPPORT

Our management team is available to ensure your comfort. Contact details and hours provided on arrival.

17.6 GUEST CONDUCT

  • You must comply with these terms and the regulations in your Guest Information guide.
  • Breaching any condition allows us to require immediate departure without refund.

17.7 SMOKING

Strictly no smoking inside the property. Smoking on the balcony outside balcony permitted.

  • No ashtrays provided
  • Smoking evidence: £500 instant fee
  • You're fully responsible for smoke damage, burns, additional cleaning, or refurbishment
  • Charges taken from your card or deposit
  • You're responsible for fire hazards and any fire outbreak from smoking

17.8 PETS

Approval Required

  • Pets welcome for an additional charge with prior approval
  • Submit a photo before check-in
  • Your pet, your responsibility

Rules

  • No pet fouling on balcony or anywhere in or around the property
  • Damage, infestations, excessive barking, or incidents with neighbours' dogs: £150 fee
  • We may ask you to leave without refund
  • Unapproved pets found during or after stay: full pet fee plus any damages charged to credit card or deducted from deposit

17.9 NOISE

Quiet Hours: 10pm - 8am

  • Refrain from excessive noise/loud music at all times
  • Complaints result in immediate eviction without refund
  • No nuisance, disruption to other residents, or threatening/abusive behaviour toward staff
  • No illegal or immoral use of apartment
  • Management callout for nuisance complaint: £180

17.10 COMPLAINTS & ZERO-TOLERANCE POLICY

  • All complaints are taken seriously and acted upon immediately.
  • Zero-tolerance policy: Any complaint received (regardless of nature or cause) requires us to act in the development's best interests, resulting in immediate eviction of all involved guests.
  • No refunds due. We are not responsible for alternative accommodation or any costs from eviction.

17.11 AGE RESTRICTIONS

  • Non-corporate bookings may not be accepted from paying guests under 25.
  • ID and date of birth may be requested on arrival.
  • Failure to present ID allows us to cancel the booking.

17.12 VISITORS

Your visitors your responsibility.

  • Non-residents not allowed after 11pm
  • Strict no-party policy
  • All guests must be registered and made known to LD stays ltd
  • Unauthorised guests result in additional charges and/or eviction


17.13 OCCUPANCY

Only the confirmed number of guests may reside in the apartment.

  • We may refuse entry or evict for breaches
  • Sofa beds only permitted when arranged through us
  • Unauthorised additional sleeping arrangements: charges apply No subletting without our prior consent

17.14 PARTIES

Holding parties or gatherings of any kind results in immediate eviction without refund.

17.15 LOST PROPERTY

  • Remove all possessions by departure
  • We'll retain lost items for up to 3 months
  • Email: hello@ldstays.com for lost item enquiries
  • Luggage storage may be available for an additional charge (at your risk)

18. ADDITIONAL CHARGES

18.1 DAMAGES

Your Responsibility

  • Take reasonable care of the property, fixtures, fittings, and contents
  • Leave the property in good condition

Reporting & Charges

  • Notify us immediately if accidental damage occurs
  • Damages found during or after your stay will be charged to your card or deducted from deposit
  • All charges include a £24 administration fee
  • Charges include repair/replacement costs
  • If apartment is uninhabitable, we may charge for lost revenue plus repairs
  • Photographic evidence and detailed breakdown provided within one week of departure
  • If you're uncontactable, the booker is responsible for full payment

18.2 ADDITIONAL CLEANING

Leave the apartment tidy with all washing up completed.

Charges

  • Extra cleaning time: £18 per hour (minimum £36)
  • Professional cleaning for smoking, upholstery, or carpet issues: minimum £150 (or quoted amount + £24 administration fee)

18.3 KEY CHARGES

Unreturned Keys

One or Both sets not returned: £150

Lost Keys During Stay

  • Callout fee: £75 plus replacement lock/key costs
  • Payable within 48 hours

18.4 DECLINED PAYMENTS

If additional charges cannot be collected from your card, we'll invoice the booker/lead guest.

  • Full payment due within 14 days
  • Non-payment results in legal action

18.5 OTHER CHARGES

Early Check-In & Late Check-Out

  • Request at booking or before check-out
  • Subject to availability
  • Do not assume you can check in early (before 3pm) or stay late (after 10am) without booking
  • Charges apply as stated in the Guidebook
  • Late departure without approval: fee deducted from deposit

General

  • All additional charges are payable in full
  • Where amounts aren't specified, actual costs plus administration fees apply
  • Prices may change at any time


19. HEALTH & SAFETY

On arrival, familiarize yourself with the apartment layout, building, and safety procedures detailed in your apartment and online guest guide.


20. QUALITY & FEEDBACK

  • We conduct regular audits to maintain high standards.
  • We welcome your feedback via our guest satisfaction survey. This helps us improve our services.


21. COMPLAINTS DURING YOUR STAY

We want you to enjoy your stay. If you're not satisfied with any aspect, please notify us immediately:

  • Tel: +44 7742085373
  • Email: hello@ldstays.com


22. PRIVACY & MARKETING

Marketing

  • We may contact you about our services, apartments, and special offers
  • Opt out of marketing emails at any time

Data Protection

Information collected during booking is processed according to our Privacy Policy and Site Terms, which form part of these conditions


23. EMERGENCIES

Out of Hours +447442085373

What Constitutes an Emergency:

  1. Leaks
  2. Electrical faults
  3. Plumbing issues
  4. Heating faults
  5. No access to apartment

NOT Emergencies:

  1. TV issues
  2. Broadband problems
  3. General complaints
  4. Customer service issues

Non-Emergency Issues

  • Email: hello@ldstays.com or leave a message at +447442085373
  • Dealt with next working day
  • Out-of-hours calls for non-emergencies: £75 per hour
  • Callouts for non-emergencies or not our fault: £75 plus hourly rate


24. ACCEPTANCE OF TERMS

Binding Agreement

  • All reservations are subject to these terms
  • Booking and payment constitute full acceptance by all parties
  • Bookings purchase the right to stay for the agreed nights only
  • These terms are binding and activated by payment and/or entry to the apartment

Our Rights

  • We may refuse admission if we have security or safety concerns
  • We may terminate residency without refund if rules are broken
  • You cannot use any LD Stays address to obtain goods or credit agreements

Legal Framework

  • We may change these conditions at any time
  • Breaches allow us to require immediate departure
  • These terms are governed by English law English Courts have exclusive jurisdiction


Thank you for choosing LD Stays. We look forward to your visit and will do everything possible to make your stay pleasant and enjoyable.

Leyla Kudmany - Director
Davide Munerato - Director

LD stays ltd
71-75 Shelton street
Covent Garden London
WC2H 9JQ

Company Registration No. 14967232
Property Redress Scheme Membership No. PRS043313
ICO registration No. ZB613511